Field Service Management

Combine the strengths of SAP Business One and SAP Field Service Management.

Provide an effortless, proactive service experience. The SAP Field Service Management solution empowers technicians to boost customer satisfaction with mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things.

Cloud deployment
Customer self-service processes
Simplified scheduling and dispatching
Real-time analytics and reporting
Improve first-time fix rates
Deploy mobile technology and AI-based recommendations to quickly locate the best technicians and ensure the right parts are available to avoid repeat visits
Harmonize field service processes
Accelerate service execution by integrating front-office and back-office processes and enabling an effective collaboration, while keeping customers informed
Cut field service costs and increase revenue
Increase customer satisfaction and revenue by boosting productive time, allocating service teams efficiently, and making decisions based on real-time analytics
Link SAP field service management (FSM) with SAP Business One for a completely integrated front to back end solution
Monitor Your Customers Equipment in Real Time
Integrate SAP FSM with SenseIT IOT to monitor the condition of your customers’ equipment – know about over heating or vibration trends and arrange service for your customer
Connect the entire field service management value chain with innovative technology and a deep understanding of your customer’s needs

Leap frog your competitors by providing a superior customer experience, every time!

To learn more, call Domain Technology Group at (610) 374-7644, Ext 7005.

“SenseIT allowed us to test shipments of our valuable chemicals for temperature excursions while they traveled through one of the hottest areas of the world, the Mojave desert. With SenseIT, we were able to confirm that our packaging was sufficient to protect our heat-sensitive product under the most extreme conditions. SenseIT took the guesswork out of it.”

Hudson Scientific LLC

David Estes-Engineer

"By deploying the SAP Business One application, the organization realized new efficiencies, improved data accuracy, and increased system availability. From a cost-benefit perspective, SAP Business One was clearly an excellent decision.”

The University of Pennsylvania’s Cooperative Human Tissue Network

"When it came to replacing our ERP system, Domain was our first choice. Domain is currently implementing SAP Business One to support both of our existing companies."

Kore Mart Limited

“SenseIT provides visibility into shipments of StyleCraft’s fine cabinetry which we never had before. We now know how the product is treated during loading, transit, potential warehousing prior to delivery to the homeowner, and installation."

StyleCraft Corporation

"As a custom manufacturer, we have a complex pricing structure. Domain designed and implemented a pricing system that met all of our requirements, and continually makes improvements to the system."

StyleCraft Corporation

"While working on our EDI implementation, Domain went above and beyond the traditional EDI documents to implementing remittance advices, allowing our customers to make payments directly to our bank."

The Berks Packing Company, Inc.

"We rely on Domain to configure our HANA servers and SAP applications for our development and demonstration system. Domain implements it all-- the operating system level, whether Windows or Linux; the database level be it HANA or SQL; and then the application level, SAP Business One or SAP ECC. Domain is reliable and knowledgeable in these complex implementations. If there is an issue and they do not have immediate answers, they find the solution by tapping their resource networks, which include SAP and Microsoft. They understand the urgency and criticality of systems and have never let us down. I recommend Domain for the hard stuff!"

Frank Khalid

Manager / Software Engineer, Century Business Solutions

“SenseIT was key in our success of obtaining data and metrics to verify cold chain requirements for our pharmaceutical shipment in the transit with our carriers. SenseIT flexibility with design and customization of reports, data gathering and sensor options was exceptional. Their service and responsiveness was fantastic!”

Carl “CJ” Joyner

CEO, TRIOSE

"The Domain organization was proficient both in evaluating our controls within the NIST framework and executing the assessment in a professional and thorough manner. Given our experience with Domain and their extensive knowledge of the NIST framework, we can vouch that the firm is well qualified to perform a cybersecurity audit for any organization."

Wendy Singer

Director of Communications & ISCP Director, ComputerWorks Inc.

"[I] can’t say enough about the job Larry did and how valuable he proved in a very difficult situation [involving a cyber security breach]. After all was said and done, I said to myself the best thing that came of our E&Y Event was employing your firm's services so as to have available a resource like Larry to help us through a very difficult situation. Please pass on to the powers to be at the Domain Group again the great job Larry did in going above and beyond in dropping everything on a moment’s notice."

Steve Sommers

CEO & President, Vigon